Understanding how your customers use the services and facilities that you provide for them provides you with invaluable insights into how and […]
After you meet a prospect what do you do with the information they have shared with you. If it’s a hot prospect […]
Being able to correctly identify customers who are likely to leave your business is one of the key metrics of any business. […]
How can you easily get a clear picture of the potential impact of price on your customers? For years economists have developed […]